AskWhai Product Recommendation Quiz Privacy Policy

Definitions

AskWhai Product Recommendation Quiz ("the App”) provides interactive customer-facing quiz configuration and display tools ("the Service") to merchants who use Shopify to power their stores (“the Site”). This Privacy Policy describes how Personal Information is collected, used, and shared when you install or use the App in connection with your Shopify-supported store.

 

Personal Information the App Collects

When you install the App, we are automatically able to access certain types of information from your Shopify account: customer details (such as names, email addresses, phone numbers, physical addresses, geolocations, IP addresses, and browser information), shop history (orders, transactions, and fulfillments), and current shop offerings (products, variants, collections, and inventory). This information is granted to us through app permission scopes defined by Shopify, and we do not actively use all of it. Our use of data is described in detail in a later section of this policy.

Additionally, we collect the following types of Personal Information from you and/or your customers once you have installed the App: information about customer interactions on the Site, such as engagement with various features of the App or navigation between different pages of the store; and information about your own configuration of the App, such as the total number of quizzes you create or the frequency of modifications to your quiz.

We collect Personal Information directly from the relevant individual, through your Shopify account, or using the following technologies: “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

 

How Do We Use Your Personal Information?

We use the Personal Information we collect from you and your customers in order to provide the Service and to operate the App. Additionally, we use this personal information to optimize or improve the App.

Specifically, we use customer details to associate individual interactions on the Site with anonymized user IDs in our own data. The records associated with those anonymized IDs are then used for statistical analysis purposes. Customer contact information or names are never used during the functioning of the App and are not used for any other purpose within AskWhai.

 

Sharing Your Personal Information

We do not actively share any Personal Information with third parties outside AskWhai. However, we may be required to share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

 

Your Rights

If you are a European resident, you have the legal right to access Personal Information we hold about you and to ask that your Personal Information be corrected, updated, or deleted. As a matter of ethics, we also extend this right to all of our customers outside Europe. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

 

Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

 

Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

 

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at hello@askwhai.com or by mail using the details provided below:

AskWhai Data Protection

1 West Monroe Street, 4th Floor

Chicago, IL 60603

United States of America